Contact Us
Contact Us

Gather with gramit,
build a quality living
space.

Professional service, discover the aesthetics of life.
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From Concept
to Completion.

We create timeless spaces that reflect your vision and elevate everyday living.

Let's create spaces<br> that feel timeless.
Let's create spaces
that feel timeless.

Start Your Project

Tell us about your project and our team will get back to you within 24 hours.

FAQ

01

How can I obtain your product catalog?

You can submit your specific requirements through the “Contact Us” form. Upon receiving your inquiry, our team will promptly send you our latest product catalog.

As a high-end custom furniture manufacturer, our service capabilities go far beyond what is shown in the catalog. We can also provide fully customized solutions based on your project requirements.

02

What is your minimum order quantity (MOQ)?

We offer a flexible MOQ policy, especially for newly established partnerships. We can support both small trial orders and large-scale project orders. The specific MOQ can be discussed and adjusted according to the actual needs of your project.

03

Can I order samples before placing a bulk order?

For furniture orders, we generally do not provide complete finished-product samples. However, we can provide material samples, such as fabric, leather, wood samples, and other finishes, so that you can confirm the material quality and finish before formal production.

04

How can I get a quotation?

You can submit your project requirements through the “Write to Us” form. Our team will review your inquiry and provide a detailed quotation based on your specific needs.

05

What information is required to obtain a quotation?

If you already have preferred furniture styles, please provide product images, preferred quality grade, materials, dimensions, and any other relevant details.

If you have not yet finalized a specific design, we can also provide tailor-made furniture solutions. In this case, please share your design concept, floor plans, or elevation drawings so that we can prepare a quotation accordingly.


06

What shipping methods do you offer?

As sea freight is generally more cost-effective, we mainly use sea shipping for international shipments. For urgent orders, we can also arrange air freight upon request.

07

How long does the entire order process usually take?

Material confirmation: around 1 week

Technical drawing preparation and confirmation: 1–2 weeks

Production: around 45 days

International shipping: 35–45 days, depending on the destination


08

How do you ensure product quality?

We have a dedicated quality control team responsible for monitoring every stage of the production process. Before packaging and shipment, we will provide quality inspection videos, photos, and inspection reports.

In addition, we can arrange third-party inspection services upon request.


09

Do your products have certifications?

Yes, our factory and materials comply with international standards, including ISO Management Systems, BSCI (Business Social Compliance Initiative), and FSC® (Forest Stewardship Council) certification.

10

How are your products packaged?

We use multi-layer protective packaging, including:

· EPE foam / non-woven fabric wrapping

· Reinforced foam and corner protection

· Strong wooden crate packaging for added safety 


11

Do you support customization?

Yes. As a high-end custom furniture manufacturer, we support full customization, including size, color, material, and finishing details.

12

Do you provide furniture design services?

Yes. Based on your drawings, floor plans, or project requirements, we can provide professional furniture design and solution services.


13

Do you offer door-to-door delivery?

Yes. We can arrange door-to-door delivery services depending on your destination and project requirements.


14

Can we visit your factory?

We warmly welcome factory visits. Please contact us in advance to schedule your visit. We can also arrange transportation and pick-up service if needed.


15

Do you provide material catalogues or samples?

We recommend reviewing our real product photos and, when possible, physical material samples, as they provide a more accurate representation of texture and quality.


16

What products do you specialize in?

We specialize in:

· Loose furniture (sofas, chairs, tables, etc.)

· Built-in furniture (wardrobes, cabinets, storage systems, etc.)

· Wood paneling and wall systems

· Custom-designed furniture solutions 


17

What after-sales service do you provide?

We provide a one-year after-sales service. Please note that returns or replacements are only accepted for confirmed quality issues.


18

Do you provide installation services?

Loose furniture: Installation is not included. Clients are responsible for on-site assembly.

Built-in furniture: We can provide remote installation guidance, including manuals, drawings, or video instructions. On-site technical support can be arranged upon request (1–2 technicians), subject to project conditions and safety considerations.


19

What trade terms do you work with?

We mainly operate under FOB (Free On Board) terms. Other terms such as CIF or DDP can also be discussed based on your project requirements.